Understanding Culture

A strong culture helps employees feel more connected to their work, leading to increased productivity and job satisfaction. In contrast, a weak or negative culture can lead to high turnover rates, low morale, and poor performance. Therefore, it is essential for businesses to prioritise building and maintaining a positive and inclusive culture that aligns with their values and goals.

CultureScope is an independent, objective, diagnostic tool which removes the variability and subjective bias to present clients with a true understanding of how people ‘show up’ and how they observe their organisation (what gets recognised/rewarded).

As certified practitioners of the CultureScope tool, we can bring to bear this powerful method of gaining insight into your culture, trusted by some of the world’s largest and most successful organisations.

Ask Yourself

What is the culture of our business?   

How do we know?   

Is culture measurable?   

Can culture be changed?   

How can changing our culture drive real business outcomes?

Willow Ethos want to help you to understand and answer these questions in order to improve the outcomes for your business. 
“The cultural DNA of an organisation is critical to success, from operational efficiency to better customer service, to greater talent attraction and retention, to higher levels of business performance and breakthroughs in innovation”  
Sir John Whitmore

How We Work

01. Preliminary Engagement

Initate the process with a mutual understanding and relationship-building effort. Pre-Engagement Sounding Board (PESB)

02. Vision Setting

Establish clear, attainable ambition for the future and desired benefits from achievements

03. Data-Driven Analysis

Leverage data science using CultureScope for in-depth evaluation and comprehensive insights. Utilise all available sources, leaving no stone unturned.

04. Leadership collaboration

Provide direct, in-person feedback to leadership to align on objectives and strategies. Aim to become “fierce friends”.

05. Behavioural Empowerment

Foster simple, early habit formation to ensure changes have a long-lasting effect.

06. Assessing Outcomes

Utilise metrics and KPIs to evaluate the effectiveness of implemented strategies.

Trusted By

Our ever-growing list of satisfied customers, associates and friends..

Item 1
Item 2
Item 4
Item 1
Default Title

Culture Audit

Developed from an award-winning behavioural research study, conducted over a 7-year period, CultureScope is a scientifically backed approach to behavioural and cultural measurement, using a cloud-based diagnostic tool which can be mapped to specific company values.

Clients have included HSBC, EDF, Citi, Bank of Ireland, and Lloyds Banking Group.

CultureScope delivers actionable, quantitative insights by measuring BEHAVIOURS:

  • Personal (“how colleagues behave in any given circumstances”); and
  • Organizational (“how people perceive others around them behaving”)

to understand where there are opportunities to improve.

Unlike existing ‘surveys’, CultureScope can’t be gamed. Responses are gathered using an ipsative question technique together with Computer Adaptive Testing (CAT) to remove personal bias from responses.

CultureScope is scalable and can be used as an enterprise-wide solution or specifically in support of small teams. Its insights allow you to shape targeted interventions to support cultural transformation and to measure progress. It also complements other data gathering (engagement surveys, focus groups) that you may have already done.

Willow Ethos use CultureScope, along with other sources of people data, to build a holistic view of your culture.

Get In Touch

Understanding Culture is not something ‘wooly’ that cannot really be grasped. Let us show you how you can assess your current culture and create a roadmap for successful change, using an award-winning approach grounded in behavioural science and data analytics. We make the complex easy to understand, so that you can bring about real and lasting change that will unleash the potential of your business for the long-term.

50%

Performance Uplift

Organisations report a 50% uplift in performance when people say they feel that they belong (Deloittes, 2023)

£15,000

Cost to mis-hire

Poor hiring decisions cost UK businesses over £15,000 per employee on average, which includes training costs, lost productivity, and rehiring expenses (HR Review)

22%

Productivity from coaching

Research has shown that coaching can increase individual productivity by 22% (HBR)